Effective Date: 15 September 2025

Career Link Coach (“we,” “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

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1. Collection of Personal Information

1.1 Types of Information Collected

We may collect and hold personal information about you, including but not limited to:

- Your name
- Contact information (e.g. email address, phone number)
- Employment or organisational details (e.g. your role, employer)
- Details of your interactions with us (e.g. coaching sessions, consulting engagements, correspondence)
- Any other information you choose to provide to us

1.2 Method of Collection

We collect personal information directly from you in a number of ways, including:

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- When you submit a form on our website
- When you book a coaching or consulting session
- Through email, phone, or other communications
- During workshops, programs or events
- From third parties such as your employer, or from publicly available sources, where it is impracticable to collect from you directly
 

2. Use of Personal Information

We use your personal information for purposes including (but not limited to):

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- Delivering our coaching, consulting and related services
- Communicating with you about your engagement, scheduling, and feedback
- Improving our services and website user experience
- Sending you updates, resources, or marketing communications (if you have opted in)
- Meeting our legal and regulatory obligations
 

3. Marketing Communications

We may send you information about services, events, or resources we believe may be of interest to you. You can opt out of receiving these communications at any time by:

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- Clicking the “unsubscribe” link in our emails, or
- Contacting us directly using the details below

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4. Disclosure of Personal Information

We may disclose your personal information to:

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- Our employees, contractors, and service providers (e.g. website hosting, scheduling, email marketing platforms)
- Your manager or employer, if relevant (e.g. where your coaching has been arranged by them)
- Professional supervision or training programs (where appropriate, and anonymised wherever possible)
- Third parties when required by law or authorised to receive the information

 

We take reasonable steps to ensure that any third party we share information with is bound by confidentiality and privacy obligations.
 

5. Cross-Border Data Transfers

Some of our third-party service providers may store or process data outside Australia (for example, cloud-based tools based in the United States or Europe). We take reasonable steps to ensure that any overseas recipients will handle your information in a way that complies with the APPs.

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6. Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our site and to improve user experience. You can disable cookies in your browser settings, but some features of the site may not function properly if you do so.

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7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
 

8. Access to and Correction of Personal Information

You have the right to access personal information we hold about you and request correction if you believe it is inaccurate, incomplete, or outdated. To do so, please contact us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

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9. Complaints

If you have concerns about how we handle your personal information, please contact us at the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, business, or legal requirements. The latest version will always be available on our website with the effective date noted.

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11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact:

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Career Link Coach
Email: andrea@careerlinkcoach.com
Based in: New South Wales, Australia